Overview
Location: Liverpool / Hybrid (2–3 days from home). Band 7. Fixed Term - 6 Months Contract. Make a difference from day one At Serco, we deliver vital public services across the UK and beyond. We’re looking for an Onboarding & Vetting Administrator to join our team, playing a key role in ensuring a smooth, compliant, and positive experience for every new starter. This is a great opportunity for someone with strong administrative skills and an interest in HR, onboarding, or compliance.
What You’ll Be Doing
You’ll be responsible for managing onboarding and vetting processes, ensuring compliance with regulatory requirements while delivering a seamless experience for new employees.
Key Responsibilities Include
* Processing security clearances including BPSS, UKSV, Home Office, and MOJ checks
* Coordinating criminal record checks and supporting managers with legislation guidance
* Verifying right to work and supporting visa processes in line with UKVI requirements
* Setting up and monitoring Occupational Health checks
* Managing onboarding activities, including issuing employment offers and contracts
* Checking documentation and data accuracy to prevent delays
* Liaising with internal stakeholders and external bodies such as UKSV, DBS, and Home Office teams
* Verifying identification and obtaining employment references
* Maintaining and updating vetting and HR systems
* Responding to queries from employees, managers, and external partners
* Ensuring all processes meet compliance and GDPR standards
* Supporting data accuracy through regular file audits and data cleansing
What You’ll Need To Succeed
We’re looking for someone organised, detail-focused, and confident working in a fast-paced environment:
* Strong administration experience with high attention to detail
* Experience using multiple systems and managing data accurately
* Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
* Excellent communication skills across different channels
* Ability to prioritise workload and meet deadlines
This role requires BPSS clearance. You can start once baseline clearance is obtained (includes a basic criminal record check).
Desirable
* Knowledge of UK right to work and visa processes
* Understanding of vetting and screening procedures
* Experience in HR, recruitment, or onboarding administration
Why Serco?
* Be part of a team that supports essential public services
* Gain experience in HR, onboarding, and compliance processes
* Opportunities for career development and progression
* Flexible and supportive working environment
Ready to apply?
If you’re looking for a role where your attention to detail and organisational skills will have real impact, we’d love to hear from you.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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