Overview
An excellent opportunity has arisen for an End User Technology Engineer within a team that provides research, maintenance, development, and support for the authority’s enterprise end-user environment. The role requires strong technical and communication skills, along with proven experience in configuring, installing, and supporting a range of hardware and software in a large enterprise environment.
The Enterprise End User Technology Team provides support to over 5000 devices across 150+ locations within the Dudley borough, including laptops, audio-visual solutions, mobile devices, and Multi-Functional Devices.
Responsibilities
* Configure, develop, and support a broad range of technologies, with a sound understanding of security standards such as PCI, PSN, and HSCN.
* Experience working within a Microsoft environment, including Windows OS, Intune, Entra and Office 365
* Experience operating as part of a highly professional, collaborative team
* Working knowledge of audio-visual technologies and solutions
* Strong expertise in Microsoft technologies with the ability to diagnose and resolve hardware and software issues
* Strong working knowledge of mobile technologies, including Android, iOS and associated hardware
* The ability to liaise effectively with third-party suppliers and internal stakeholders
* A proactive, self-motivated approach with the ability to work independently in a performance-driven environment
* The ability to work under pressure, meet deadlines, and prioritise both personal and team responsibilities effectively
Qualifications
You should hold relevant professional accreditations, ideally a Microsoft certification, or be able to demonstrate equivalent technical expertise in Microsoft technologies and end-user security within a large enterprise environment.
Additional information
For an informal discussion, contact John Morley, Enterprise End User Technology Manager via email at john.morley@dudley.gov.uk
Closing date is 22 February 2026
Workplace Attendance: Onsite full time
Dudley Council will check information for accuracy and may share information as required by law to protect public funds and prevent or detect crime. Data privacy and disclaimer statements are available on the Dudley Council website.
Right to work in the UK: All applicants must be able to provide documentation to prove their right to work in the UK. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and or interview techniques, contact Dudley Adult and Community Learning at 01384 818 143 or acl@dudley.gov.uk
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
If you are experiencing a problem whilst applying for a position, please follow the WM Jobs Help Page text below. If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
WM Jobs Help Page: https://help.wmjobs.co.uk/
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications
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Attachments
* End User Technology Engineer - Person Spec 2025.docx
* Person Specifications
* Employee Benefits List.pdf
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