Job Title: Claims Handler
Location: Colindale, London
Reports To: Claims Manager
Salary: £27,000 - £28,500 per annum
About Us:
Otto Car is one of the UK’s fastest-growing private companies in the mobility sector. Helping to get private hire drivers on the road to ownership, our mission is to bring our loved ones home safely. With roots in London, we are expanding our reach to bring affordable, sustainable vehicle ownership solutions to drivers across the UK.
Since our humble beginnings with a single Toyota Prius nine years ago, we’ve grown into Europe’s largest fleet of electric cars on platforms like Uber and Bolt, with thousands of vehicles on the road. We’ve supported over 20,000 drivers in achieving financial independence and are proud to lead the way in helping private hire drivers transition to a greener future.
Joining Otto Car means becoming part of a fast-paced, values-driven organisation, playing a key role in shaping our future growth and success as we expand regionally.
About the role:
The Claims Handler is responsible for managing day-to-day claims processing, ensuring efficient and accurate resolution of vehicle claims. This role involves gathering information, coordinating with repair vendors, and maintaining clear communication with all stakeholders. The Claims Handler works collaboratively with the claims team to provide excellent service while adhering to company standards and regulations.
Key Responsibilities
* Process and handle routine claims efficiently, ensuring compliance with company procedures and regulations.
* Gather and verify all required documentation from customers, vendors, and third parties.
* Liaise with body shops and repair vendors to coordinate vehicle repairs and ensure timely updates.
* Communicate with customers to provide updates on claim progress and address their queries.
* Maintain accurate records of claims and ensure all data is logged correctly in the system.
* Identify and escalate potential fraud or high-complexity claims to the Senior Claims Handler.
* Assist in assessing liability and ensure claims are resolved promptly.
* Collaborate with the team to meet service-level agreements and maintain customer satisfaction.
* Support administrative tasks such as invoice validation and authorising minor repair costs within defined limits.
Skills and Qualifications
* 1-2 years of experience in claims handling, customer service, or administrative roles.
* Automotive or insurance industry experience is a plus.
* Strong decision-making abilities for assessing situations and determining appropriate actions.
* Excellent problem-solving skills to identify issues and implement effective solutions.
* Proficiency in planning, prioritising tasks, and organising workflows to meet deadlines.
* Effective communication skills, both verbal and written, to convey information clearly and professionally.
* A valid UK Driver’s License.
Why Join Us?
At Otto Car, you’ll be part of a company that combines a strong social mission with an entrepreneurial culture. As a highly profitable, bootstrapped company without external investors, we set our own plans and have a strong bias to action. Join us to help shape the future of mobility in the UK and make a tangible difference in the lives of private hire drivers.
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