Join to apply for the Customer Service Engineer role at Siemens Healthineers.
Get AI-powered advice on this job and more exclusive features.
Customer Service Engineer - Imaging Equipment - Field based
Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1)
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain a range of state-of-the-art medical imaging equipment, addressing customer needs promptly and professionally. This is a field role with considerable independence, involving travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.
Responsibilities
1. Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates, and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
2. Ensure material parts are processed in accordance with policy.
3. Maintain all test equipment, tools, and company property in good and working order.
4. Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
5. Maintain good communication and teamwork with all Managers and Colleagues.
6. Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct, and regulatory requirements at all times.
7. Identify opportunities to improve efficiency and effectiveness of team processes.
8. Complete personal administration and mandatory training in a timely and accurate manner.
9. Provide out-of-hours technical support and complete mandatory weekend working when applicable.
10. Attend product training courses in Europe and the USA to build technical competence.
11. Work as part of a multidisciplinary team within customer services to ensure company values are achieved.
Qualifications
* HNC/HND in Electronics, Engineering, or Bio-Chemistry related field.
* Previous field service experience with fault finding on electronic or medical equipment is preferred.
* Strong IT, Microsoft Office, and Networking skills.
* Customer-facing skills to interface effectively with clients and colleagues at all levels.
* Full UK driving license.
Additional Information
* Area coverage includes Surrey, Hampshire, London, and surrounding areas.
* Flexible approach to travel; expected travel time is around 4 hours daily.
* Mandatory training at European and USA training centers.
* Mentoring programs and ongoing support provided.
Benefits
* Generous pension contributions.
* Company vehicle.
* 26 days holiday plus bank holidays.
* Bonus and share schemes.
* Private medical insurance, financial guidance, and other flexible benefits.
* Paid volunteering days and 24/7 employee support.
* Career development opportunities.
About Siemens Healthineers
We are a global leader in medical technology with over 170 years of innovation, touching millions of lives daily. We are committed to advancing healthcare through diagnostic and therapeutic imaging, laboratory diagnostics, molecular medicine, and digital health solutions.
Our Work Environment
Join a diverse, inclusive team of over 71,000 professionals worldwide, dedicated to pioneering healthcare breakthroughs and improving patient outcomes globally. We value diversity, collaboration, and innovation.
We are an equal opportunity employer and welcome applications from individuals with disabilities.
For privacy reasons, please apply via our online portal and not by email. Create a profile and subscribe for job alerts to stay informed about new opportunities.
#J-18808-Ljbffr