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Executive Assistant at Newton Property Management Ltd
Role:
Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
* Responsible for the delivery of the ‘Newton Way’ customer excellence charter
* Building and maintaining relationships with both customers and contractors
* Responsible for processing and distributing regular customer communications
Administration co-ordination:
* Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers
* Responsible for the management, movement and recording of property keys
* Assist property managers with administration elements of customer insurance claims
* Assisting with the preparation and distribution of quarterly customer invoices
* Responsible for processing property sales
* Ensuring customer records are kept accurately and up to date
* Monitoring and maintaining both personal and shared mailboxes
KPI’s:
* Customer satisfaction (complaints % and survey/interviews)
* Customer response times (% delivery vs target)
Specific skills, capabilities & requirements:
* Previous experience in a customer service-based role
* Ability to work well as part of a team
* Ability to work to targets
* Works well under pressure
* Previous experience using a CRM based system is preferable, but not essential
* Group Life Insurance
* Employee Loan Scheme
* Pension Scheme, including salary sacrifice enhanced pension scheme
* Annual profit-sharing bonus
* Fully paid staff lunch once a month
* Extra 15 minutes for lunch when it's warm and sunny
* Complimentary birthday off
* Free breakfast roll and 12.30pm finish on Bank Holiday weekends
* Additional complimentary festive leave
* Hybrid working available after passing probation period
* Group challenges throughout the year with prizes up for grabs!
* Enhanced parental leave (maternity, paternity, adoption leave)
* Sick Pay
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative and Customer Service
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Inverness, Scotland, United Kingdom 10 hours ago
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