As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy Power offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before, we will provide full training – but your attitude that counts! Does this sound like you? If so, keep reading!
Responsibilities
* Exceed customer expectations, building effective relationships with customers, creating a warm and positive environment they love to be in.
* Host customers in shop, clearly communicate answers to customer queries, and inform customers about latest promotions.
* Assist customers to place bets through various channels, such as betting terminals and in-shop transactions.
* Maintain excellent shop presentation standards to create an inviting atmosphere.
* Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
* Adapt to different situations while remaining customer‑focused.
* Fulfilling social responsibility duties by adhering to established guidelines and regulations.
Benefits
* Competitive salary including pay increase after
* Performance Bonus & Promotional rewards
* Annual & Quarterly rewards
* Flexible work patterns
* Family Leave (Adoptive, Parental Leave & Wedding Leave)
* Company Sharesave Scheme (discount on Flutter Shares)
* Life Cover
* Company Pension Scheme
* Company Sick Pay
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