Job Description
Salary range: Grade 12 (£50,085 - £52,194p.a.) plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week (Hybrid working)
Location: Croydon
The Role
We are looking for a great manager first, someone with genuine enthusiasm, people skills, and the drive to build a high-performing team. Technical recovery knowledge is desirable, but we can teach that. What you bring is leadership, coaching, and positive energy for your team.
You will lead a team of Recovery Officers responsible for collecting Council Tax and Business Rates (circa £100m). Your focus will be on staff development, wellbeing, performance, and creating a culture where people want to do their best work.
What you’ll actually do:
* Lead, coach, and develop your team through regular 1-2-1s, feedback, and genuine support
* Own workload distribution, resource planning, and day-to-day operational decisions
* Foster team morale, tackle hybrid-working isolation, and prevent burnout
* Drive recovery performance, but through your team, not by doing it all yourself
* Work with the Revenues Recovery Service Manager on policy and strategic improvements
Who you are:
* You bring enthusiasm to work, it's contagious and your team feels it
* You have proven experience managing people (not just processes)
* You know how to have difficult conversations, address underperformance, and also celebrate wins
* You're resilient, emotionally intelligent, and proactive
* A background in debt recovery, council tax, or enforcement is helpful but not essential - we need your management skills first
Why join us?
* Genuine autonomy to improve processes and make decisions
* A supportive leadership team who values people over process
* The chance to build a team culture you can be proud of
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.
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