Lancashire & South Cumbria NHS Foundation Trust
Administrator
The closing date is 26 May 2026
This post is not eligible for sponsorship
We are the admin team for the Special Needs School Nursing Service (SNSN), Children's Continuing Care & Assessment Team (CCCAT) and the Children's Packages of Care Team (CPOC).
Our admin team are a central point of contact for external professionals, general public and of course the professionals based within our three teams. As a result, we receive a variety of queries, be that via telephone, email or post, and must be informed on various processes to ensure we can respond efficiently.
One of the processes we currently manage is a consumables delivery service. Service users who are under the care of CCCAT, often receive medical consumables as part of their package; the chosen candidate would be heavily involved in this process.
The successful candidate would need to be proficient in a wide range of administrative duties, demonstrate excellent time keeping and communication skills whilst delivering them in a professional manner to positively support and represent both the team and Trust.
Due to the nature of the role and location of our service users and their families, it would be expected that the chosen candidate would be based at St Peter's Centre, Burnley but could regularly and efficiently travel across the Lancashire footprint; we currently utilise spaces at Burnley and Preston, however this could change in response to the needs of the service.
Main duties of the job
* To be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
* Manage departmental meetings on a regular basis including diary management, room booking and document management.
* To answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
* Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff, seeking advice from the Team Leader when necessary.
* To ensure reception/work area is kept presentable well organised and that confidential information cannot be seen or overheard by visitors.
* Provide administrative support to service users surrounding their consumables.
* Provide day to day support to clerical officers when appropriate.
* Receive, allocate and despatch departmental mail (internal and external)
* Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the team.
This is not an exhaustive list - please see the Job Description for the list of responsibilities aligned to this post.
About us
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups. If you'd like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi‑time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Explore our full wellbeing offer here: Keeping our workforce well
Job responsibilities
For the full list of responsibilities for this post please see the Job Description and Person Specification.
Qualifications
* Business Administrative qualification at NVQ Level 3/RSA 3 or equivalent experience
* GCSE English Language and Mathematics or equivalent
Knowledge
* Good understanding of Microsoft Office applications
* Knowledge of Customer Service approaches
* Knowledge of NHS data systems such as; RIO, ECR, EMIS
Experience
* Previous experience of working in a secretarial role/admin post equivalent
* Experience of data inputting, diary management, organising meetings and minute taking
* Managing waiting list data
Skills
* Excellent communication skills both verbal and written
* Excellent communication skills both verbal and written
Personal
* Ability to work flexibly to meet the needs of the service across various teams and locations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire & South Cumbria NHS Foundation Trust
£25,760 to £27,476 a yearPer Annum (subject to confirmation)
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