Join us as a Customer Service Representative at first direct
Be among the first 25 applicants for this exciting opportunity.
Company: first direct
Location: Glasgow, GB, G72 0FD
Work style: Hybrid Worker
About the role
At first direct, you'll provide exceptional customer service as part of our award-winning team. Our starting salary is £24,000, complemented by excellent benefits including 33 days holiday, free parking and EV charging, onsite gym with personal trainer, Costa coffee, and free BUPA healthcare. We offer flexible working patterns to suit your lifestyle.
Ideal candidate
A background in customer service or finance is preferred, but excellent communication and people skills are essential. Our comprehensive training program and on-the-job support will prepare you for success. If you thrive in a busy environment and enjoy a challenge, you'll be a great fit!
Key responsibilities
* Deliver outstanding customer service via telephone, demonstrating confidence and friendliness
* Advise customers on digital banking services and support banking queries
* Maintain high accuracy and attention to detail
* Stay professional and proactive in your own development
* Work a mix of home and office-based shifts at Leeds or Hamilton
Benefits
* Subsidised onsite nursery
* Health and wellbeing events, annual check-ups, fast-track GP for you and family
* On-site markets and traders
* Competitive leave policies for maternity, paternity, shared parental, and adoption leave
* Up to 2 paid community days annually
* Career development within HSBC Group
Additional information
Shifts may include weekends and late hours, with work hours between 6am and 1am. Full-time roles are 35 hours/week over 4 or 5 days, with hybrid working. Training is office-based at the start. Applicants must have right to work in the UK; sponsorship is not available. This role is open to UK residents over 18, including those with disabilities, neurodivergence, or long-term conditions, who meet minimum criteria.
Contact
For accommodations during recruitment, contact hsbc.recruitment@hsbc.com or call +44 207 832 8500.
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