We are pleased to be able to offer the opportunity for an experienced and motivated individual with excellent communication skills to apply for the role of Band 3 Health care support worker on Kestrel Ward at the North Wales Adolescent Service in Abergele.
Working in an inpatient CAMHS setting with young people between the age of 11-17 years old, you will need to have a flexible approach and be able to adapt your skills and abilities to suit a range of needs and presentations.
As well as contributing to the day to day routine and support for young people on the ward you will have the opportunity to work with young people outside of the unit, supporting their re‑integration into the community.
Kestrel ward provides a 24/7 service and you will need to be flexible to meet the range of shift patterns required, including night shifts.
You will require the ability to work autonomously, under the direction of the nursing team. Duties will include escorting patients on trips out/appointments/home leave etc.
Main duties of the job
To provide day to day care for patients under the supervision of a registered nurse which meets the requirements of 'best practice', following existing guidelines, achieving the prescribed standards and contributing towards client comfort and overall wellbeing. Working collaboratively and co‑operatively with others to meet the needs of patients and their families.
Although you will act at all times as directed by the nurse in charge, you will be competent to work without direct supervision, sometimes in isolation, within a framework that has been agreed by the Service Manager/Ward Manager.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
The interviews for this position are scheduled to take place on Friday 26/06/2026.
Please note if you have already applied for this position, you do not need to resubmit an application on this occasion. This advert will close once enough applications are received.
Person Specification
Qualifications and Knowledge
* Level 3 qualification in a Health Care related subject OR Equivalent experience and evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and work based training/short courses.
* Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW)
* Knowledge of relevant Policies and Procedures within a Healthcare setting, for example the Principals of Safeguarding adults/children to keep patients within their care safe, and confidentiality, for example General Data Protection Regulations (GDPR)
* Ability to be able to complete certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA)
* Certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA)
Experience
* Experience of working within a relevant health or social care environment, providing direct patient care.
* Experience of working with patient groups relevant to area of practice.
* Experience of working within the NHS.
Skills and Attributes
* Good communication skills - Verbal, non‑verbal and written, with the ability to convey information clearly and sensitively.
* Ability to work with minimum supervision to a high standard.
* Ability to keep calm in stressful situations.
* Ability to demonstrate a caring and compassionate approach.
* Organisational skills, with the ability to plan and prioritise own and others workload efficiently
* Ability to use technology to undertake the role, for example Microsoft Office, virtual platforms such as Teams.
* Physically able to carry out the duties of the role, including lifting, assisting with mobility, implementing restraint (if required), and performing other manual tasks.
* Welsh language skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other
* Ability to work a range of shift patterns.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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