Job Overview
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To provide Facilities Management control and support to school sites to ensure that they operate efficiently and effectively to achieve and maintain full contractual and statutory compliance. You will be providing support to the Account Manager in the management and delivery of contractual obligations and client expectations, whilst monitoring and report on Service Delivery performance monthly or as requested by the client.
Main Responsibilities:
1. Operational Leadership – Manage and support site teams to deliver contract requirements and services in line with company standards and SLAs.
2. Budget & Compliance – Ensure services meet budget targets and comply with contractual specifications, Health & Safety legislation and safeguarding policies.
3. Maintenance Planning – Oversee planned preventative maintenance, lifecycle works and projects with minimal disruption to school operations.
4. Contract & Subcontract Management – Maintain accurate contract administration, manage subcontractor performance and ensure proper documentation.
5. Audit & Quality Assurance – Implement controls and audits to monitor service delivery, helpdesk job validation and compliance with standards.
6. Client & Stakeholder Engagement – Act as primary point of contact for clients, school representatives and SPV, ensuring strong relationships and effective communication.
7. Reporting & Performance Monitoring – Produce monthly/ad hoc reports on FM services, utilities, variations and provide feedback on contract performance.
8. Staff Management & Development – Recruit, train, and manage staff in line with HR policies, ensuring succession planning and team development.
9. Issue Resolution & Customer Satisfaction – Investigate complaints, manage damage recovery and coordinate customer satisfaction surveys.
10. Health & Safety Leadership – Drive compliance, complete joint plans with clients and support audits to maintain a safe working environment.
What were looking for:
11. Extensive experience within Building or Facilities Management (or equivalent).
12. Certifications or qualifications within relevant field.
13. Strong interpersonal skills, focusing on effective communication.
14. Excellent client liaison and stakeholder management.
15. PFI or BSI knowledge would be desirable.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at .