Job Description
AV Engineer (£40,000 - £50,000 + OT + Benefits)
Excellent opportunity for an Experienced AV Service and Installation Engineer to join this leading Audio-Visual Home Automation provider.
On-site support to clients, including troubleshooting, fault finding and issue resolution of technology control solutions in the high-end residential sector
Main Duties
* Manage service tickets taking ownership of the issue until the point of completion
* Ensuring timely updates with detailed and accurate information
* Attend call outs arriving promptly, in a presentable manner.
* Trouble shooting of client issues and escalation to internal or 3rd party resources as required
* Completion of Service owned upgrade projects
* Provide progress update to the client before leaving the property and demonstrate issue resolution where possible
* Participate in weekly ticket and monthly service reviews
* Support and installation of technology control solutions into the high-end residential sector
* Experience of working with Crestron, Lutron, Control 4, Rako etc
* Client facing position, working closely with clients and team members