Job Title: Client Services Assay Supervisor
Location: Witham (Hybrid working onsite 4 days per)
Salary: Competitive + fantastic benefits including enhanced maternity/ paternity and life assurance
What’s in it for me?
This role comes with a competitive salary and industry leading training and development to support you throughout your career.
Core benefits include:
• 25 Days Annual Leave + Bank Holidays + (the option to buy or sell 5 per year)
• Health Care Cash Plan
• Enhanced Maternity and Paternity leave
• Employee Assistance Programme
About the Role
We are looking for an experienced Client Services Assay Supervisor, the successful candidate will be responsible for high quality service delivery by our Client Coordinators, with focus on operating within our strict HSE guidelines, quality expectations and to ensure that our revenues continue to grow in line with our future growth strategy.
The role would also include involvement in production of quotations, tenders and discount requests, and will oversee the quality of our client data to ensure our systems work efficiently and effectively This role is primarily office based with some requirements of travel needed to visit both clients and attend various events through the year.
Responsibilities will include:
1. Daily Management of the Client Coordinators with focus on high quality service delivery
2. Manage workload distribution equally across the team, maintaining appropriate staffing numbers and skill sets to ensure consistent service levels throughout the year
3. Client Coordinators holiday management, appraisals, training, expense approvals etc.
4. Technical overview and main point of contact for Client Coordinators and Clients to assist in resolving complex queries
5. Main point of contact for the laboratory staff to assist in resolving issues and problems as they arise
6. Keep up to date with market intelligence and best practises
7. Build strong links to both our Sales and Marketing teams
8. Responsible for effective cash collection, including liaising with our Credit Control team regularly
9. Attend client meetings and events as and when required
10. Oversee data quality of our clients and their agreements to ensure regularly kept up to date
11. Health & Safety liaison with the QHSE Manager
12. Adherence of Company quality systems for the whole team
13. Process improvement, and systems improvement as required
14. Change champion
Experience & Skills Required:
15. Degree level candidate (or equivalent experience/qualification)
16. People management experience essential (ILM qualified preferred).
17. Candidate is expected to develop a good working understanding of the industry and product/services we offer.
18. Experience in contract and commercial agreements essential
19. Experience in either logistics coordination/Shipping ports industry or laboratory and testing protocols essential
20. Ability to demonstrate building strong relationships either across department or with clients
21. Ability to communicate to a high standard to ensure excellent quality of service
22. Tenacious individual with high degree of resilience
23. Good problem solver and conflict resolution skills essential
24. Full driving license and valid passport required
About Us
At Bureau Veritas CSR is embedded in our DNA. Our mission is to reduce our clients’ risks, improve their performance and help them innovate to meet the challenges of quality, health & safety, environmental protection, and social responsibility. Our goal is to build a team that looks like the world around us, and we want our people to stay and grow when they join us. As part of our efforts to build a world of trust for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a true sense of belonging. Please be aware that all roles within Bureau Veritas UK&I may require a DBS, Credit or Security Clearance Check. Bureau Veritas is an equal opportunity employer. No job applicant or employee shall receive less favourable treatment because of their gender, marital or civil partnership status, sexual orientation, colour, race, ethnic origin, religion, disability or age.
Bureau Veritas operates a strict Code of Ethics that ensures the proper conduct of our day-to-day business.