Overview
Administrative Officers play a key role in supporting the effective operation of courts, tribunals, and other HMCTS offices. The role involves a variety of administrative tasks, customer service, and casework processing, all within a framework of continuous improvement and Lean principles.
Key Responsibilities
General Administration
* Prepare files and documents for hearings and meetings
* Maintain records and input data into internal systems
* Handle mail, photocopying, and filing
* Organise meeting rooms and support training activities
Drafting & Documentation
* Produce standard letters, reports, and meeting notes
* Create and update court/tribunal documents
Operational Support
* Assist in court hearings and tribunals
* Support court users and manage schedules
* Handle enquiries via phone, email, and in person
* Serve documents, collect fines/fees, and manage warrants
Casework Processing
* Process court orders, claims, fines, and legal aid
* Ensure accurate recording of court results
* Meet workload targets for speed and accuracy
Verification & Quality Control
* Check documents and records for compliance
* Validate work completed by colleagues
Information Management
* Gather and interpret data for reports and analysis
* Prepare bundles and chase missing information
Calculations & Financial Tasks
* Perform basic financial checks and reconciliations
* Manage juror numbers and related costs
Customer & Stakeholder Communication
* Liaise with judiciary, legal professionals, and other agencies
* Provide clear, helpful guidance to internal and external customers
Other Duties
* Undertake additional tasks as required, including roles like Jury Bailiff or Health & Safety Coordinator
* Work flexibly across HMCTS offices when needed
Skills & Qualifications
* 5 GCSEs (A*-C) or equivalent, or NVQ Level II in Business Administration
* Strong IT and administrative skills
* Excellent communication and customer service abilities
Operational Delivery Profession
This role is part of the cross-government Operational Delivery Profession, offering access to professional development, standards, and career progression across various public-facing roles.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Location: Blackwood Civil & Family Court, 8 Hall Street, NP12 1NY (as part of the role)
Contract Type: Temporary / Full-time
Salary: £12.36 per hour
Start Date: As soon as possible
Working Pattern: Monday-Friday, 37 hours per week, fully office based
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