About the Role:
As an Account Manager, you will play a pivotal role in expanding and nurturing strategic partnerships within a portfolio of high-value institutional accounts. You will drive growth by building and strengthening relationships, leading data-driven account strategies, and delivering tailored solutions to meet the evolving needs of our customers. This is an exciting opportunity for a self-motivated and strategic thinker who thrives in consultative sales environments.
In this role, you will lead with purpose, analyze customer data to uncover actionable insights, and identify new opportunities to accelerate growth across both journal and non-journal product offerings.
How you will make an impact:
* Grows and Expands Account Relationships: Identifies key account stakeholders and implements strategies to grow and expand those relationships
* Analyzes Account Health & Mitigates Risks: Analyzes usage data to understand customer health and trends; Leverages data to proactively identify and mitigate issues
* Services Accounts & Defends Revenue: Manages relationships with key stakeholders and responds to customer issues or questions in a prompt and effective manner
* Completes In-Depth Customer Research: Leverages various sources to research customers and their needs; Seeks out market insights and trends; Uses research to tailor outreach and plan for customer meetings
* Acts as a Collections Advisor: Identifies collections gaps and recommends journal/non-journal products to improve research and teaching outcomes
* Manages Opportunity Pipeline: Follows Wiley sales processes and opportunity management approach; Captures efforts in common and consistent way in CRM
* Influences Through Value-Selling Behaviors: Influences customers with a value-driven approach throughout the sales process; In written and verbal communications and in presentations
* Excels at Team Collaboration: Exhibits strong collaboration and teamwork to impact common account revenue goals
What we look for:
* 3+ years of experience in the publishing industry
* Strong email/written communication and presentation skills
* Experience selling and managing academic research subscriptions, products
* Language requirement: English and Malay. Thai is a plus
* Experience working in a highly collaborative team environment
* Ability to travel
#J-18808-Ljbffr