Role Overview
As a Field Installations Manager, you will play a key part in delivering exceptional service to our customers and installers. Your main tasks involve guiding and supporting a network of installation businesses across the Newport area, bringing in new installers, building strong relationships with our stores and the National Customer Service Centre, and ensuring installation works meet our standards. You will also manage risk, enforce health and safety guidelines, improve service quality, and keep costs under control while working closely with store teams and Design Consultants.
Permanent and Full‑time, 40 hours per week.
Location: Newport Area
About You
Experience managing multi‑location teams, either in the field or as a senior store manager, and a track record of delivering results. Excellent communication skills, strong relationship building, and a service‑oriented mindset. Highly organised, compliant with health and safety and service delivery guidelines, and able to travel with a valid driving licence. Experience in home improvement installations is a bonus. We value the ability to connect, engage and influence people.
What We Offer
* Competitive salary plus car allowance
* Annual bonus of up to 15%
* Up to 35 days of annual leave, including 8 days of bank holiday
* Up to 10% matched employer pension contribution
* Financial and wellbeing benefits, including a 20% colleague discount, family‑friendly policies, Save‑as‑you‑earn scheme, cashback health scheme, cycle‑to‑work, life assurance, Peppy, Aviva Digital GP, financial education & loans, discount platform with savings and cashback, gym‑membership savings.
About Us
Wickes is a leading multichannel retailer offering a unique service that covers kitchens, bathrooms, home office, and more. With experienced Design Consultants and an approved installer network, we support customers through every step of their home projects and deliver a seamless, high‑quality experience.
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