Overview
Licensing Officer
Permanent
Grade 3 - £27,254 - £33,699
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
We are seeking organised and customer-focused Licensing Officers to join our Private Rented Sector Licensing team within City Operations. In this role, you will manage your own caseload, process licence applications efficiently, and provide first-line support to tenants and landlords. You’ll maintain accurate records, contribute to service improvements, and support compliance investigations.
The ideal candidate will have experience in fast-paced environments, strong communication and IT skills, and the ability to work independently and as part of a team. A flexible, proactive approach and commitment to equal opportunities are essential.
What you'll do
* Process licence applications for private rented properties efficiently and within statutory timescales.
* Act as the first point of contact for tenants and landlords, offering clear and legally accurate advice.
* Maintain accurate records, registers, and statistics to support licensing operations.
* Assist Compliance and Investigations Officers by ensuring data is correctly recorded and up to date.
* Contribute to service improvements and customer satisfaction through a proactive, quality-focused approach.
* Identify and escalate concerns related to fraud, safety, domestic abuse, and safeguarding.
* Work independently and collaboratively, demonstrating flexibility and initiative.
Experience
* Strong written and verbal communication skills.
* Experience working in fast-paced environments and meeting deadlines.
* Proficient in using databases and Microsoft Office.
* Able to manage workload independently and adapt to change.
* Excellent customer service and interpersonal skills.
* Accurate record-keeping and attention to detail.
* Confident using IT systems including Office 365.
* Willingness to learn and undertake relevant training.
Please upload your up-to-date CV via the attachments part of your application; this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact: Resourcing@birmingham.gov.uk
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
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