Housing Management Coordinator - Band 2
Reference: (phone number removed)
Location: Sheppards, Harlow, Essex
Contract: Temporary
Duration: ASAP - 01 April 2026
Salary: £16.37
Hours: Monday to Friday, 9:00am - 5:00pm
Role Overview
We are seeking an experienced Housing Management Coordinator (Band 2). This is a frontline housing management role focused on rent and service charge collection, property standards, compliance, and strong customer engagement.
You will work closely with colleagues, contractors, and third-party care and support providers to ensure properties are safe, well-maintained, fully occupied, and that residents receive an excellent housing management service.
Key Responsibilities
Housing & Tenancy Management
Coordinate rent and service charge collection, managing arrears effectively
Enforce tenancy conditions, including formal action up to court proceedings where required
Support void management, re-letting rooms promptly to maximise occupancy
Carry out defect checks and report, arrange, and monitor repairs
Maintain accurate housing management records using internal systems Customer & Resident Engagement
Deal with customer queries professionally and efficiently
Make welfare calls and carry out ad-hoc and routine property visits
Send weekly newsletters and organise/attend residents' meetings
Support residents to maintain communal areas and personal living spaces
Provide low-level support and signposting where appropriate Health, Safety & Compliance
Ensure buildings are health and safety compliant
Carry out and record routine safety checks and property risk assessments
Ensure properties meet regulatory, quality, and client promise standards
Liaise with contractors to ensure works meet contractual requirements Coordination & Partnership Working
Work closely with Support Workers, Housing Management Workers, and Managers
Coordinate and oversee housing management duties carried out by others
Liaise with third-party care and support providers and superior landlords
Ensure Service Level Agreements are adhered to and escalated where required Skills, Knowledge & Experience Required
Experience working in supported/social housing, property management, or care settings
Experience managing rent accounts, arrears, voids, and repairs
Basic understanding of housing law (tenancies, evictions)
Experience of coordinating or overseeing the work of others
Strong organisational skills and ability to manage a caseload
Confident using IT systems, spreadsheets, and databases
Good written and verbal communication skills
Ability to work independently, manage difficult situations, and use initiative
Knowledge of health & safety and basic building maintenance
Full driving licence and access to own vehicle (essential)
Willingness to undertake lone working What We're Looking For
Reliable, organised, and proactive
Customer-focused with a professional approach
Able to balance compliance, income collection, and resident wellbeing
Committed to equality, diversity, and safeguarding best practice