Fire & Security Role: Service Engineer
Focus: attending maintenance calls and rectifying faults in fire and security systems.
Pay, up to £42k
About the Role
Our Safety and Security engineering team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built over many years. Customer‑service oriented, they are driven to deliver the best levels of engineering and take pride in their daily work.
This role includes a mentored training and development programme for future progression and succession planning.
What you can expect as an employee
The company offers a competitive market salary, an excellent benefits package and fantastic opportunities for progression. The full package will be discussed at the application stage. The company is an equal‑opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.
Responsibilities
* Install, commission and service a wide range of field equipment including fire and intruder alarm systems, CCTV, access control, audio‑visual, public address & voice alarm systems.
* Retrofit upgrades and extensions to existing systems as part of remedial work packages.
* Provide high levels of customer service.
* Understand site plans to enable installs based on site survey documentation.
* Reactively respond to call‑outs on site, aiming to provide a first‑time fix.
* Provide on‑site technical support and solutions to customers during both reactive and planned visits.
* Complete documentation in line with company standards.
* Work within strict H&S guidelines.
* Work as part of a 24/7 on‑call rota.
* Advise customers on the latest products and services to improve efficiency.
Qualifications
* Must have a PTS or Sentinal licence.
* Technical expertise in a predominant skill set area.
* Competent admin skills with a sound working knowledge of internal business systems.
* Sound commercial awareness, knowledge of design and pricing of systems and upgrades.
* Service‑oriented, with the ability to interchange on install‑related tasks when required.
* Excellent team player and relationship builder.
* Previous employment within a BAFE/SSAIB/NSI accredited company.
* Valid CSCS/ECS card.
* Knowledge of industry‑standard manufacturers preferred (Bosch, Dahau, Hikvision, Gent, Advanced, Gallagher, PAC, Win‑Pak, Veracity, Milestone).
* Preference given to candidates with proven Gallagher Access Control skills and knowledge.
Behaviours
* Can‑do attitude and will to succeed.
* Empathetic and supportive.
Seniority Level: Associate
Employment Type: Full‑time
Job Function: Engineering and Information Technology
Industries: Security & Investigations; Fire Protection
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