Company Description Join us at Accor, where life pulses with passion! ?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart, ?
Join us and become a Heartist .
Job Description Rooms Division Manager
Novotel Canary Wharf London
Are you a natural leader who loves being on the floor, inspiring teams, and creating memorable guest experiences? Novotel Canary Wharf is looking for a Rooms Division Manager to take ownership of Front Office, Housekeeping, Guests Services and Finance operations in one of Londons most vibrant hotels.
The Role
Reporting to the Operations Manager, the Rooms Division Manager is responsible for the day-to-day operations, room readiness, guest flow, team productivity, and brand compliance.
Key Responsibilities
Operational Leadership
Oversee daily Front Office, Housekeeping and Guest Services operations to ensure smooth, efficient service delivery
Control room readiness, occupancy flow, and turn-around times
Ensure consistent application of Novotel and Accor brand standards
Conduct daily inspections of guest rooms, public areas, and back-of-house spaces
Ensure full audit readiness and compliance with internal and brand requirements
Performance & Coordination
Work closely with Revenue Management to optimise occupancy and room allocation
Coordinate with Maintenance to manage defects, preventative maintenance, and room availability
Monitor operational KPIs including guest satisfaction, cleanliness scores, productivity, and costs
Support budget control, labour efficiency, and stock management within the Rooms Division
People & Team Management
Lead, schedule, and support Front Office and Housekeeping teams to meet operational demands
Deliver daily briefings and structured shift handovers
Coach supervisors and team members through on-the-job training and performance feedback
Drive consistency, accountability, and cross-training across the Rooms Division
Guest Experience & Service Recovery
Manage guest feedback, complaints, and service recovery in line with brand standards
Ensure prompt resolution of operational issues affecting the guest experience
Maintain visible leadership presence during peak periods
Qualifications About You
Proven operational experience in Front Office and/or Housekeeping management
Strong understanding of room operations, standards, and daily controls
Confident, hands-on leader with excellent organisational skills
Able to manage priorities, solve problems, and make decisions under pressure
Fluent in English; additional languages are an advantage
What We Offer
Structured training and development through Accor and the Heartist program
Competitive salary with performance-related incentives
Clear career progression within a global hospitality group
A professional, fast-paced working environment with strong operational focus
Commitment to responsible and sustainable hospitality
Apply Now
If you are a driven Rooms professional with a strong operational mind-set and leadership experience, we invite you to apply and join the team at Novotel Canary Wharf.
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