Regional Catering Sales Manager London & South-West £40,000 - £45,000 plus company car & excellent benefits FUNCTION Become a main point of contact between Major Account/Client and Company, maintaining the highest standards of delivery service to the company’s internal and external customers. Provide technical consultation either by phone, web or face to face; work with Franchisees, Operations; Equipment, Construction Department and the Service Companies. This role covers the South-West – as far as Salisbury and the London Region. This will require travel to Client sites 3-4 days per week. RESPONSIBILITIES: Customer Contact: * Visiting Client’s sites as required * Produce firm schedules and timelines * Gather future business information * Discuss and resolve open issues * Act as primary contact for Customer issues and outstanding account balances * Communicates internally with all Departments e.g. Engineering, Manufacturing, and Purchasing * Answers regarding customer questions regarding sales contracts, resolving any issues * Verify order integrity for entry in computer * Prepare and distribute sales contracts and other correspondence with Customer Order Fulfillment Process. New Site & Remodel Sales: * Gather information (equipment selection) for Customer Site Order * Make necessary changes to Equipment Order * Follows up with customer to obtain sales orders * Invoice contracts * Ensure timely release of sales orders and contracts to meet customer requirements * Manages projects through the various steps from start to completion * Managing Excess and Obsolete issues Shipping: * Communicate shipping information and timelines to internal staff * Investigate better methods of shipping and delivery Installation: * Communicate job-site requirements * Visit and inspect sites as required * Communicate any installation issues to internal departments * Answer Installers requests and/or help resolve problems and issues * Arrange shipment of necessary items to complete installation * Communicate and resolve Customer issues * Follow-up on open issues to assure completion and customer satisfaction Resupply * Technical Sales / selection consultations * Promotion of Company as a resupply partner * Communicate and resolve Customer issues * Follow-up with Customer to ensure satisfaction