Summary
We are looking for an apprentice Team Secretary to work within our Older People's Mental Health Team based at St Anne's Centre, St Leonards on Sea. We will support the successful candidate to complete the apprenticeship within the required timeframe to ensure they are able to meet the full requirements of the job description.
Wage
£24,937 a year
Pay is pro rata, based on the part time hours of this post.
Training course
Business administrator (level 3)
Hours
Monday to Friday 9am-3pm
30 hours a week
Start date
Monday 2 February 2026
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Dealing with incoming and outgoing phone calls
* Diary management and sending out appointment letters
* Creating clinical letters from tapes or written notes
* Minute taking
* Supporting Team PA and wider team with all aspects of admin tasks
* Completing apprenticeship training within the required timeframe
Where you'll work
St. Annes House
729 The Ridge
St. Leonards-On-Sea
TN37 7PT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
English (grade A-C/4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Administrative skills
* Analytical skills
Other requirements
All applicants: must be a resident in the UK/EEA for the last three years. Must not have a similar business administrative qualification (including apprenticeship at Level 3 or above) and must not be in any form of formal government-funded education.
A Disclosure and Barring Service (DBS) check will be undertaken for the successful candidate, following an offer.
Please note this post may involve dealing with emotionally sensitive material.