Overview
Customer Service Co-ordinator
Location: Segensworth, near Portsmouth/Southampton, Hampshire
Salary: Up to £34,000 plus five weeks' holiday, 11% pension, share-save scheme, supermarket discounts, on-site gym, excellent training and strong support from a long-standing team.
This full-time role is 38 hours per week, with flexible start times between 7 am and 9 am, finishing between 4 pm and 6 pm, plus a half-day on Fridays. You\'ll spend three days on site with the team and can work up to two days from home.
About the role
The company has many loyal, long-term partnerships, and you\'ll play a key part in maintaining these relationships and delivering excellent service. Most customer interaction is via portals, email and telephone. You\'ll manage allocated accounts day-to-day, keeping customers informed about deliveries, process orders, manage appointments and field complaints. You\'ll also take part in on-site (and occasional off-site) client meetings, supported by the manager and an experienced team.
What we\'re looking for
* Proven customer service experience, ideally within manufacturing or engineering
* Strong communication skills and the ability to work collaboratively
* Good IT literacy and confidence using customer portals
* Interest in regulated standards and processes
* A proactive, focused approach with a willingness to learn
This is an excellent opportunity to join a respected aerospace company employing 180 people on site, with steady year-on-year growth.
To find out more, contact Neil Williams at Kingdom People on (phone number removed), or click Apply Now to send your CV — we\'ll review it promptly and be in touch.
Kingdom People is acting as a Recruitment Agency on behalf of its client
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