Working as part of a multi-disciplined team using holistic approaches to support Depaul Service users. Working within the principal of harm minimisation where residents receive a high degree of care, support and dignity. Depaul has a commitment to service user participation and to empowering residents to manage their own lives. This role works across a 7 day week rota. Hours "As and When Required” basis To provide support for people who have experience of being long term street homeless or risk of homelessness with addiction issues. To ensure that the practical needs of the service users are met (in conjunction with volunteers); i.e. providing food, laundry, clean bedding, etc. To ensure a safe and secure environment and to maintain high standards within the project. To work with all service users to gain their trust and respect and to deal with difficult or problematic situations in a sensitive manner. To carry out the duties on the cleaning rota. To ensure all quality assurance policies and procedures are adhered to. To work as a member of the services team in the best interests of the service users. To participate in handovers ensuring that shifts are planned, important information is handed over and that all records have been updated appropriately. To communicate all relevant information and appointments to colleagues through established communication systems. To attend and participate in team meetings, staff team days and training sessions, if relevant To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy local service procedures. To undertake assigned duties regarding the overall health and safety and security of the building and to use security/safety systems put in place and to record and report all issues. To ensure good housekeeping and upkeep of the equipment, furnishings etc. so that they remain to a high standard. To regularly input and maintain information relating to service users on a computerised system (OTIS). To ensure all appropriate records and forms are completed by service users To build up good working relationships with other projects and agencies. To maintain all records of work necessary for the smooth running of the project. Essential criteria for this role A minimum of 1 year full time work experience supporting vulnerable families and/or vulnerable adults (or 1 year volunteer experience). Competent IT skills in word/excel/email. The post requires a high standard of recording, reporting and record keeping. Ability to deal sensitively with service users and form constructive supportive relationships with all stakeholders. Ability to work constructively as part of a team Ability to be flexible to meet the varying needs of the Service Users. Knowledge and experience of assessing needs and risk with the ability to develop specific and targeted Service User led support plans. Commitment to the ethos of Depaul. If you are successful at interview you will be required to undertake an AccessNI disclosure, including a check of either the adults or children's barred list. You will also have to complete other pre-employment checks. This post is subject to NISCC registration, if you do hold a valid registration this must be completed within your probationary period.