Job Description
Trade Counter Sales Assistant
Location: West Hampstead, NW6
Salary: £32,000 - £34,000
Hours: Monday - Friday 8:00am - 6:00pm, Alternate Saturdays 7:00am - 1:00pm
We are a well-established, family-owned builders’ merchant looking for a friendly and knowledgeable Trade Counter Sales Assistant to provide excellent customer service and ensure the smooth running of our busy trade counter.
Benefits:
* Pension scheme
* Group life assurance up to 3x salary (subject to length of service)
* Complimentary breakfast daily
* Staff discount
* Cycle to work scheme
* Employee Assistance Programme
* Long Service Awards
* 20 days of annual leave plus bank holidays
* Your birthday off, every year
Responsibilities:
* Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance.
* Manage in-store deliveries, both incoming and outgoing.
* Handle telephone enquiries promptly and communicate effectively with both customers and team members.
* Process customer orders and assist with stock replenishment.
* Respond positively and efficiently to customer requirements.
* Support periodic stock counts as needed.
* Picking for deliveries and online orders.
Requirements:
* Proven experience in delivering exceptional customer service in the construction/builders merchant industry.
* A ‘can do’ attitude.
* Solid knowledge of hardware products and building materials would be an advantage.
* Strong communication skills with a confident, customer-first approach.
* A team player who thrives in a busy, fast-paced environment.
* Ability to manage tasks efficiently and remain motivated under pressure.