Our client, a leading establishment in the luxury hotel field, is currently seeking a dedicated and experienced Event Manager to join their team. This permanent role is perfect for a professional with a strong background in supply chain customer service, aiming to ensure financial success and guest satisfaction through effective event management.
Key Responsibilities:
Ensure smooth handover from Sales to Events team
Adhere to sales contracts, including deposit schedules and rooming list deadlines
Build and maintain strong relationships with clients through effective planning
Deliver excellent guest service standards
Provide guidance to clients on event planning to meet expectations and maintain profitability
Practice effective revenue and yield management
Manage space release policies to maximise room/event space profitability
Coordinate thoroughly with all hotel departments
Communicate event details clearly via BEOs, resumes, and cover sheets
Act as liaison during events to manage real-time changes
Audit banquet checks and billing for accuracy
Finalise post-event billing and follow up on payments
Mentor and communicate expectations to Event Co-ordinator and Planning Administrator
Be a Fairmont Brand Ambassador in appearance and manner
Job Requirements:
Experience in event management with a focus on supply chain customer service
Strong communication skills, both written and verbal
Ability to build client relationships and deliver high standards of guest service
Understanding of revenue and yield management principles
Proficiency in coordinating with various departments to ensure smooth event execution
Excellent organisational and time management skills
Strong attention to detail and problem-solving abilities
Professional appearance and behaviour
Commitment to continuous professional development
Benefits:
Competitive salary
Opportunity to work in a dynamic and prestigious environment
Commitment to your continuous professional development
Supportive and collaborative team culture
Employee benefits package
If you are an experienced Event Manager looking to further your career in a challenging and rewarding role, we would love to hear from you. Apply now to join our client's dynamic team