Job Title: IT Support Technician
Location: Bangor, Co. Down
Salary: £30,000 - £38,000 per year (depending on experience) + Overtime Opportunities
Job Type: Full-time, Permanent
The Role
We are looking for a motivated and talented IT Support Engineer to join a close-knit team in Bangor. If you're passionate about technology, love solving problems, and want to make a real impact, this is the role for you.
Benefits:
* Competitive salary & benefits: £30,000 - £38,000, plus opportunities for overtime, a workplace pension, and private health insurance.
* Stress-free commute: Easily commutable from Belfast with free on-site parking.
* Make a difference: Directly impact local businesses.
* Variety & growth: Work with a diverse range of clients and technologies.
* Supportive team: Join a friendly, collaborative environment where contributions are valued.
Your Role & Impact:
You'll be a key player in the team, providing both remote and on-site support. You will have the autonomy to manage your own projects and build direct relationships with clients.
Your day-to-day will involve:
* Being the first point of contact for clients, providing friendly and effective technical solutions.
* Managing and resolving support tickets from start to finish in a PSA system.
* Handling IT projects, from system migrations to new hardware rollouts.
* Proactively monitoring client systems to prevent issues.
* Visiting client sites to provide on-the-ground support (mileage reimbursed).
* Staying up-to-date with new technologies and helping clients navigate IT changes.
Essential Skills:
* Experience in Microsoft Stack: Windows & Office, Windows Server (Active Directory, Group Policy, Hyper-V).
* Microsoft 365: Administration of Exchange, SharePoint, OneDrive, Teams, and Entra ID.
* Networking: TCP/IP, DHCP, DNS, VLANs, VPNs, and Firewall configuration.
Desirable skills but not essential:
* Experience with ticketing systems like Autotask PSA.
* Familiarity with monitoring tools like Datto RMM.
* Knowledge of Intune, PowerShell, or cloud-managed endpoint security.
* Experience with common business software, such as Sage products.