This is an exciting opportunity to join our Area Operations team as a Senior Administrator, providing high-quality, proactive support at the heart of a fast-paced and dynamic environment. You will play a key role in organising and coordinating a wide range of operational and clinical meetings and activities, ensuring our leaders have the information and support they need to make effective decisions.
We are looking for a motivated individual to provide high-level administrative and coordination support to our Duty Officer and Advanced Paramedic Practitioner teams.
This role is ideal for someone who thrives in a busy environment, enjoys working collaboratively, and is committed to delivering a professional and efficient administrative service that supports frontline healthcare delivery across the Cumbria and Lancashire region.
Main duties of the job
In this key role, you will provide comprehensive administrative support to the Area Duty Officer and Advanced Paramedic Practitioner teams. You will coordinate a wide range of area-level meetings and events, preparing agendas, collating papers, taking accurate minutes and maintaining action logs to ensure progress against priorities.
A significant part of the role involves supporting workforce processes, including payroll completion and validation, sickness monitoring, and annual leave administration. You will act as a central point of contact for the area team, managing correspondence professionally and ensuring clear, timely communication across operational and clinical functions.
You will work closely with the wider administrative team to ensure consistent service delivery, offering flexible support where required and contributing to a collaborative, high-performing environment. The role offers real variety, responsibility and the chance to develop your skills within a supportive team. It offers a great opportunity to make a meaningful contribution to the smooth running of our services. Please refer to the job description and person specification for a full overview of the role.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Interviews to be held on Wednesday 11th March 2026
Please note, any applicants that have obtained qualifications outside of the UK will require a Statement of Comparability.
Person Specification
* Ability to plan and organise work independently, using initiative, to support the Area Support Manager and Clinical Support Manager
* Ability to work under pressure and manage competing priorities independently
* Excellent organisation skills, with a flexible approach to work and consistently drives for high quality service delivery
* Excellent IT skills, able to use a wide range of software packages and proficient use of MS Word, MS Excel, MS PowerPoint, e-mail and internet applications
* Excellent written and verbal communication skills
* Excellent interpersonal skills, able to engage with all levels of hierarchy, to support operational and clinical managers
* Understands and maintains confidentiality
* Collaborative team player with the ability to work effectively with colleagues across multiple locations
* Excellent attention to detail
* Ability to travel across Cumbria and Lancashire to various trust sites as required
Qualification and Knowledge
* Educated to GCSE or equivalent level, with a minimum of five subjects passed at grade C/ 4 or above, including English and Mathematics
* NVQ 3 in Business Administration or equivalent experience
* Knowledge of the Data Protection Act and General Data Protection Regulation (GDPR
Experience
* Previous experience in a senior administrative role for a busy and diverse team
* Proven ability to maintain accurate and confidential records for senior level meetings, including preparing agendas, compiling reports, collating meeting packs and producing accurate minutes
* Experience working in a public sector or healthcare environment, demonstrating an understanding of NHS policies, procedures, terminology and the ability to adapt to service delivery pressures
* Experience with Microsoft Office and associated systems, with strong working knowledge of Word, Excel, PowerPoint, Outlook, SharePoint and Teams
Values and Behaviours
* Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
* Being at our best - professional and adaptable and takes pride in work
* Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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