DSV are recruiting for a Logistics Coordinator in Raunds.
General Responsibilities:
1. Assist with the day-to-day operations of the administrative team, ensuring tasks such as transport, allocation, inbound/outbound processes, PRS, and complaints are completed accurately and on time.
2. Perform general administration duties to support the smooth functioning of the department.
3. Collaborate with customers and other stakeholders to ensure timely delivery of goods in accordance with SLAs.
4. Maintain accurate records of various logistics activities.
5. Handle order management, including order analysis and allocation in line with SLAs.
6. Book transport, prepare shipping documents, and create labels to facilitate smooth logistics operations.
7. Manage a busy shared inbox to provide timely and professional customer service.
8. Generate regular reports as required, ensuring accuracy and timeliness.
9. Step in to cover tasks as needed to ensure operational continuity.
Process and Operations Support:
1. Maintain compliance with established workflows by assisting in the investigation of operational issues or failures (e.g., transport/KPI).
2. Keep accurate records and prepare reports as requested by supervision or management.
Coordination and Communication:
1. Collaborate with operations, transport teams, and external stakeholders to maintain efficient workflows and achieve seamless coordination.
Customer Support:
1. Address customer inquiries and complaints, resolving routine issues independently while escalating more complex matters to supervision for prompt resolution.
Skills and Competencies:
1. Strong verbal and written communication skills.
2. Reliable organizational and time-management abilities.
3. Solid problem-solving skills with keen attention to detail.
4. Willingness to learn leadership skills and develop professionally within the team.
Personal Attributes:
1. Customer-focused with a proactive, solution-driven mindset.
2. Adaptable and flexible in response to changing priorities or business needs.
3. Strong interpersonal skills with an empathetic approach to both customers and team members.
What can we offer you?
* Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
* Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally.
* Be part of a company that has strong company values.
* In addition, we can offer access to a selection of employee benefits, such as:
o Enhanced Annual Leave Entitlement from your start, which increases with length of service.
o Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
o Salary Sacrifice Cycle Scheme.
o WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
o LifeWorks app for access to cashback and discounts on high street and online brands.
o Life Insurance which includes access to expert probate support.
o Eyecare Voucher Scheme.
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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