Systems and Control Officer
Job description
A role where detail truly make a difference.
Help shape essential processes that deliver vital public services.
Are you a problem solver who can make data work across multiple systems?
What will your day look like?
As a Systems and Control Officer, you’ll be at the heart of keeping our Local Taxation & Benefits shared service running smoothly across two councils. No two days will look the same, but you can expect to:
1. Administer and optimise key IT systems (Northgate, Civica, BACS, Victoria Forms and more), ensuring they’re performing effectively and supporting our frontline services.
2. Investigate and resolve system faults, liaising with IT teams and external suppliers to keep our services running efficiently.
3. Build, test and implement software upgrades, ensuring new releases are robust and fit for purpose.
4. Carry out essential financial controls, including daily reconciliation work, BACS transmissions, Direct Debit runs and managing large-value payment files.
5. Contribute to annual billing and year-end processes, supporting the production of more than, annual bills and notifications.
6. Work with sensitive data from the DWP, ensuring secure handling, downloading data files and supporting access for authorised users.
7. Provide technical advice and support to colleagues across the shared service and wider organisation.
8. Contribute to service improvements and IT development projects, helping shape smarter, more efficient ways of working.
If you enjoy variety, problem-solving and working with systems that really matter, this role will keep you engaged and challenged every day.
Who are we looking for?
We’re looking for someone who is technically confident, analytical, and thrives in a fast-paced, multi-system environment. You’ll succeed in this role if you have:
9. Experience working with IT systems or performing reconciliation work in a busy, customer-focused environment.
10. Strong Excel and data skills, with the ability to present information clearly.
11. Excellent numeracy, particularly in handling detailed financial reconciliation.
12. Strong written and verbal communication skills.
13. Confidence, resilience and the ability to work independently under pressure.
14. High-level problem-solving skills and the ability to manage competing priorities.
15. GCSE Grade C/4 in English and Maths (or equivalent).
We're looking for someone who takes pride in accuracy, can spot issues before they escalate, and enjoys making systems work better for everyone.
Why join us?
Joining our shared service means becoming part of a supportive, knowledgeable and friendly team that plays a vital role in delivering essential public services.
Here’s what you can look forward to:
16. Make a real impact – your work affects benefits payments, council tax collection, payroll runs and the financial stability of both councils.
17. A varied workload that keeps your skills sharp and your days interesting.
18. Opportunities for development, including involvement in projects, system upgrades and service improvement initiatives.
19. Flexibility – the role supports agile working, giving you a good balance between home and office.
20. Collaboration across two councils, IT teams, external partners, and national bodies such as the DWP.
21. Being part of a team that values innovation, welcomes ideas and works together to solve complex challenges.
22. A secure and rewarding public-sector role, contributing directly to high-profile, customer-facing services.
If you’re motivated, technically minded, and ready for a role where your expertise really counts, we’d love to hear from you.
For more information, please refer to the attached guidance and role profile. If you would like an informal discussion, please contact Amanda Dale - Team Manager - Systems and Control Finance
Email:
Key Dates
Advert closing date:8th March
We aim to interview candidates date 26th and 27th March
We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.
Please note: This role requires a Disclosure and Barring Service (DBS) check at a level appropriate to the post. It is a contractual and essential requirement that the successful candidate is registered with the DBS Update Service. You have 30 calendar days from the "date of issue" printed on your standard or enhanced DBS certificate to register for the DBS Update Service using the certificate number.
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
We love AI and think it plays a great role in the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determine the use of AI, and applications that have heavily utilised the function will be scrutinised for suitability.
As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusive RewardNEL platform.
This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.
NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.
Do you need support?
If you need any help applying for this position, please contact Wendy Trask on (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
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Get to know us better
Check out our We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivityin the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.