Manchester (Hybrid - 2 days a week onsite)
We’re seeking an experienced Senior Salesforce Administrator to join a growing digital team at a pivotal point in their CRM journey.
The mission?
Drive platform excellence, uphold Salesforce best practices, and help develop scalable solutions across Sales & Service Cloud. You’ll be hands-on, influential, and a key voice in shaping the CRM roadmap.
What you’ll be doing:
1. Partner with Product Managers and BAs to transform business challenges into effective CRM solutions.
2. Lead discussions and decisions as Chair of the Salesforce Architectural Design Authority (ADA).
3. Maintain the Salesforce platform by managing users, reports, dashboards, automations, and platform hygiene.
4. Support and mentor fellow Salesforce Admins, fostering a knowledge-sharing culture.
5. Proactively identify system improvements and contribute to new feature planning.
6. Document configurations and user guidance to ensure clarity across the team.
7. Define and own the Salesforce Reference Architecture to drive standards.
8. Configure flows, reports, custom fields/objects, validation rules, page layouts, etc.
9. Provide BAU support by resolving tickets, supporting users, and ensuring issues are addressed promptly.
10. Collaborate across departments to align priorities and ensure timely delivery.
What you’ll bring:
1. Hands-on experience with Salesforce, especially Sales & Service Cloud.
2. Salesforce Admin certification (essential); Service Cloud certification is a bonus.
3. Experience with Pardot, Marketing Cloud, or similar tools is a plus, along with curiosity to learn more.
4. Confidence with Salesforce Lightning and designing scalable CRM solutions.
5. Excellent communication and organization skills to manage multiple priorities.
6. Familiarity with Agile/Scrum methodologies.
Interested? Let’s talk!
This is a great opportunity to join a collaborative team and make a significant impact on how Salesforce supports the business.
Contact us to learn more!
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Engineering and Information Technology
Industries
* Travel Arrangements
#J-18808-Ljbffr