Overview
Join to apply for the Care Home Administrator role at Barchester Healthcare.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
Responsibilities
* Promote a warm and welcoming environment for residents, staff and visitors.
* Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support the commercial performance and conversion of enquiries for the home.
* Drive the occupancy and reputation of the Care Home as part of a community engagement team.
* Support resident and family feedback with a focus on customer care.
* Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
* Payroll preparation for home-based staff.
* Provide advice and guidance to employees on queries using HR tools and resources available.
* Ensure that all personal files are stored securely.
* Attend meetings and produce accurate notes and minutes where required.
* Ensure all rotas are complete.
* Manage safe contents, petty cash, and resident fund accounts.
* Update ad-hoc training, supervisions, and appraisals on staff records.
* Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications.
Qualifications
* Need to have experience in a customer facing role.
* Previous involvement in HR administration and recruitment.
* High level of attention to detail and the ability to prioritise.
* Proficient user of Microsoft Word, Excel and Outlook.
* CIPD qualification would be beneficial.
Rewards And Benefits
* Rewarding Excellence bonus, up to £500 for a Good or Outstanding CQC inspection.
* Unlimited access to refer-a-friend scheme, earning up to £500 per referral.
* Discounts on a wide range of retail and leisure brands.
* Free access to medical specialists for a second opinion.
* Counselling and legal services.
* Tax code review service.
* Option to join a monthly staff lottery.
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