Key Account Operator
Staines
£35K - £40K per annum
Our client is seeking a Key Account Operator to join their team in Staines. You will be responsible for overseeing the shipments on behalf of the clients in a compliant, efficient, and effective manner ensuring appropriate communications throughout. You will:
* Obtain rates & quote for all modes of transport both UK and international
* Manage export, import and cross-trade shipments in a consistent and efficient manner
* Liaise with suppliers, airlines and shipping lines
* Book air, ocean, road & courier shipments with carriers
* Complete export & import customs entries
* Liaise with overseas agents and clients
* Track shipments and maintain customer contact, providing solutions for any delays
* Raise and distribute invoices
* Facilitate communications with the client updating them with progress of day-to-day operations and ongoing projects
* Ensure internal SOPs are followed correctly and KPI’s are met
* Resolve queries efficiently and professionally
* Produce required export / import documentation
* Build rapport with customers and internal departments
* Ensure CargoWise data is accurate and up to date
* Support with monthly storage billing for global warehouse locations
* Maintain warehouse inventory reports
The ideal candidate will:
* Be proficient in Microsoft Office
* Be able to work independently and collaboratively
* Have strong communication skills
* Remain calm and professional under pressure
* Be empathic and customer focused
* Be able to converse with clients, suppliers, and colleagues in a professional and clear manner
* Ideally have Logistics industry experience or demonstratable transferable skills
* Ideally have working knowledge with CargoWise
Working hours are Monday to Friday 9am to 5.30pm.
Benefits include 23 days holiday plus BH which increases an extra 5 days, health care cash plan, pension scheme, free parking, paid sick leave, EAP program, long service financial rewards and DIS