Thecompany Afastmovingandgrowinglogisticscompany. Therole ThemainpurposeoftheRealTimeOperationsManagerroleinclude: ProcessMinded,youwillthriveonbuildingrepeatable,scalableprocessesandseeeveryproblemthroughasystemslens. Dataliterate,comfortableusingdashboards,interpretingmetrics,anddiggingintodatatofindactionableopportunities. Tech-First,passionateaboutusingtechnologytodrivesmarteroperations. ProvidecriticalsupportandexpertiseacrosstheLogisticsfunction,takingaccountabilitybyleadingandexecutingprojects. Preventortackleanybusinesschallenges. Analyseandpresentkeydataanalysistocreatestrategicdirection,includingSWOTanalysis,productivity,costandkeyperformancemetricsacrossallfunctions. Identifyareasfordeliveryofimprovementincentives,supporttheproductionofbusinesscasesandpresentationstokeystakeholdersforsignoffandreward. Continuouslyreviewadvancements,expectationsandinnovationswhichmayprovidefunctionalbenefittothebusinessorchampiontheexperienceofourCustomers. Refineandstandardiseprocesseswhereverpossible,produceandmaintaindocumentationincludingSOPs&SSOWsandchampionleanoperations. Promoteanddelivercross-functionalcollaborationandcolleagueupskilling. Youwillmonitorandsupportyourteamprovidingregularcommunications,encouragingfeedbackandcontributionofideasandinitiatives. Theapplicant Customerobsessedwithadeepunderstandingofcustomeranduser(driver)experiencedesign. 3yearsexperienceworkinginSupplyChain. 3yearsofexperiencedeliveringchange,throughprojectmanagementortransformationalactivities. Abilitytointerpretandtranslatecomplexdataintomeaningfulsubsetsandpresentfindingsinasimplifiedwaytosupportdecisionmaking. Experienceofsolutiondesign,implementationandsubsequentmanagement. Abilitytocommunicatecross-functionallyandcreatesuccessfulworkingrelationships. Relentlessdriveforcontinuedoperationalimprovement. Skilledinproducingbusinesscases,understandingkeytypesofanalysisincludingsituational,operationalandSWOTanalysis.Comfortablymodellingsolutions,resourceandbudgetaryelementsofproposals. Youmayhaveworkedatcompaniessuchas: Deliveroo,UberEats,Gopuff,Getir,ZappAmazonLogistics(AMZL),BoltandPackfleet Youmayhaveheldrolessuchas: HeadofLiveOperations,CustomerOperationsManager,MarketplaceOperationsManager,DriverOperationsManager,ContactCentreManager(Tech-logisticsorMarketplace,Compliance&OnboardingManager(GigEconomy) Youwillberesponsibleforbuildingandleadingabest-in-classLiveOpsfunctionthatensuresjobcompletion,customersatisfaction,anddriverloyalty,whileensuringnetworkcomplianceandminimisingoperationalrisk. Youlldesignsmarterprocesses,leveragetechnologyforproactiveservice,developdata-driveninsights,andultimatelymakeLiveOperationsastrategicadvantage OurRealTimeOperationsManager willhavetheabilitytoworkinisolationandaspartofateam. Excellentinterpersonalskillsandtheabilitytointeractatmultiplelevels. Highlyanalyticalandcapableofinterpretingserviceandcostreporting. OurRealTimeOperationsManager willhavealogicalapproachtoproblemsolvingincludingadesiretodesignsustainablesolutions. Confidentandarticulate,commandingrespectthroughknowledgeexperienceandpersonalstyle,youwillhaveapassionforserviceandstrongcustomerfocus. ThrivingunderpressuretheRealTimeOperationsManagerwillbecapableofmanagingmultipleprioritiesandworkingtocriticaldeadlinesandobjectives. Yourcoachingandsupportiveleadershipstylebalancedwithanabilitytodriveperformancetoachieveobjectives,willdemonstrateprevioussuccessinleadingoperationsteams.