Join Marston Holdings as a Facilities Helpdesk Coordinator
Keep Things Running. Solve Problems Fast. Be The Go To Person That Keeps Our Workplaces Moving!
At Marston Holdings, we are looking for an organised, proactive, and customer focused Facilities Helpdesk Coordinator to become the central point of contact for facilities support across the organisation.
This is a fast paced and rewarding role where no two days are the same. From coordinating contractors and managing maintenance schedules to resolving urgent issues and supporting compliance, you will play a key role in delivering an outstanding workplace experience.
What You Will Be Doing
* Managing the Facilities Helpdesk inbox, calls, and ticketing system
* Logging and prioritising maintenance requests accurately and efficiently
* Coordinating engineers, contractors, and suppliers
* Tracking reactive and planned maintenance tasks through to completion
* Escalating urgent facilities issues quickly and effectively
* Supporting Planned Preventive Maintenance programmes
* Maintaining compliance records and service documentation
* Producing KPI reports and helping drive service improvements
* Communicating updates clearly with colleagues and stakeholders across the business
What You Will Bring
* A confident communicator with excellent customer service skills
* Someone who thrives in a busy environment and stays calm under pressure
* Strong organisational skills with the ability to multitask effectively
* Excellent attention to detail and a proactive mindset
* Experience using CAFM or Facilities Management systems
* Good knowledge of Microsoft Office including Excel, Outlook, Teams, and Word
* A reliable and professional team player with a positive attitude
What’s In It For You
* Up to £30,000 (DOE)
* Permanent, full‑time role (37.5 hours/week)
* A wide range of flexible staff benefits, from high‑street discounts to wellbeing and lifestyle perks
* Enhanced maternity and paternity packages (eligibility criteria apply)
Why Join Marston Holdings?
* Be part of a respected and growing organisation
* Work within a supportive and collaborative team
* Gain exposure to a wide range of facilities and operational projects
* Opportunities for growth and development
* Play a vital role in keeping our operations safe, compliant, and efficient
Benefits
* Competitive rates of pay
* High‑street discounts and wellbeing and lifestyle perks
* Flexible working and enhanced maternity and paternity cover
* Free access to professional, impartial advice and support via an Employee Assistance Programme and a wellness hub
* Training and development opportunities
* Cycle to Work and Green Car Salary Sacrifice Schemes
* Company Pension Scheme available to all employees across the UK
* Community and environmental initiatives under Force for Good pillars
If you are ready to build your career in Facilities Management and want to join a business where your work truly makes a difference, we want to hear from you.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check.
We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
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