Surrey and Borders Partnership NHS Foundation Trust
About
Here at Surrey & Borders Partnership NHS FT we have a reputation for being innovative and forward thinking. We actively seek out new ways to work flexibly with partners and are passionate about people. We are one of the leading providers of specialist mental health, drug and alcohol and learning disability services for people of all ages in southern England, working in partnership to offer integrated health and social care, with 2300 excellent staff and a £155m budget.
We offer best employment practice and environments for staff in terms of equal opportunities, managing and developing a diverse workforce.
Contact
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Key details
Location
SiteAldershot Centre for Health, 3rd Floor Children's ServicesAddressHospital HillTownAldershotPostcodeGU11 1AYMajor / Minor RegionSurrey
Contract type & working pattern
ContractPermanentHoursFull time hours per week (Monday to Friday 9-5pm, excluding bank holiday's)
Salary
Salary£25,329 - £26,958 Incl 5% Fringe HCAS, pa, pro rataSalary periodYearlyGrade(NHS AfC: Band 3)
Specialty
Main areaAdministration
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trust to work for. This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Job Overview
We have an exciting opportunity to join our Community Team within North East Hampshire.
The full time Administrators role is to provide a comprehensive range of administrative services. This will include liaising with other departments and services, and to respond effectively to enquiries from the general public, service users, referrers, and other agencies.
We aim to consistently deliver a client focussed service that promotes good customer service and effective working relationships.
The successful candidate would need to have excellent organisational, communication and administrative skills. The ability to work on your own initiative and as a team whilst maintaining a calm approach under pressure is essential. Flexibility, problem solving skills, listening skills, a confidential approach, the ability to work to tight deadlines are all vital for this role.
Advert
To provide a comprehensive range of administrative services to the team, include handling telephone enquiries from patients and their families, carers and professionals in a pleasant and helpful manner taking accurate messages and communicating information clearly.
The duties include administrative tasks such as processing new referrals, typing letters and reports, arranging appointments, email management, maintaining databases, data entry, ordering stationery, goods and services, photocopying, scanning and other admin tasks as required.
If you enjoy being a part of a team, are creative, seeking a new challenge and want to make a positive difference to the lives of young people and their families, then we would be delighted to hear from you.
Experience of working in the NHS would be an advantage.
Working for our organisation
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey and Hampshire are beautiful counties lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
We look forward to receiving your application
Detailed Job Description And Main Responsibilities
Please check the job description and personal specification document for more information on the requirement for this job.
We are seeking to enrich the diversity of our Trust to better reflect demographic needs of the populations we serve and to enhance the skills of our workforce. We actively encourage applicants with underrepresented personal characteristics to apply for this role if you match the job description. Please note that you are not restricted from applying for this role if you do not identify with these characteristics and all applicants will be considered fairly against the job description.
As a flexible working and friendly organisation, we want to ensure that you can work in a way that is best for us, our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether thats job share, part time or any other flexible working patterns.
Gender Pay Gap Action
Women in our Trust are under-represented in some senior grades. We are therefore encouraging women to apply for posts at 8A and above.
Applicant requirements
info This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Qualifications
Essential criteria
NVQ 3 or equivalent
RSA 3 or equivalent experience and evidence of further practical experience or equivalent
Good standard of secondary education; GCSE at Grade C or above or equivalent
Experience
Essential criteria
Proven experience of a range of secretarial procedures
Experience of producing documents to a high standard of presentation with good accuracy
Experience of maintaining office systems
Experience of working as part of a team
Desirable criteria
Experience of working within the NHS
Understanding of medical terminology
Documents
B3 Administrator JD (, 552.5)PDFKB
SABP Competency Profile Map (, 672.5)PDFKB
Mindful Employer Information (, 195.2)PDFKB
Carers Information (, 604.7)PDFKB
Benefits of NHS Pension Scheme (, 264.6)PDFKB
Vacancy Links (, 264.6)PDFKB
Further details / informal visits contact
NameJo HiltonJob titleGeneral ManagerEmail address [email protected]Telephone number
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