We are seeking two proactive, adaptable, and professional Call Handler to join a dynamic and hardworking team within the medical industry. The team has recently undergone significant changes and is looking for dedicated individuals who can bring structure, reliability, and energy to a busy environment serving private patients. This is a high-impact, fast-paced role requiring strong communication skills, patience, and a passion for improving the patient journey. The successful candidates will support day-to-day coordination, cancellations, and clinic scheduling, helping people access essential healthcare services without unnecessary delays. Call Handler responsibilities: * Manage daily clinic worklists and cancellations using Systema Live software. * Be the first person patients speak to by phone, email, or in person. * Handle new patient referrals by following set procedures. * Book appointments based on medical urgency and waiting times, and raise any issues. * Work with patients to find suitable appointment times, including for urgent needs. * Send appointment reminders and confirmations on time. * Always communicate with patients in a polite and professional way. * Support patients with special needs, like arranging interpreters. * Keep patients and visitors updated with important information. * Answer patient questions and pass on more serious concerns to your manager. * Stay informed ...