2nd Line & 3rd Line Support Engineers – Managed Services
Are you a customer centric, experienced 2nd Line or 3rd Line Engineer? Do you prefer working on complex escalations? Enjoy working in a varied tech stack? If so, please see below..
We’re working with a fast-growing, people-first Managed Services provider that is investing heavily in its technical support function and looking to hire a 2nd Line and 3rd Line Engineer.
These roles are ideal for technically strong support professionals who enjoy solving complex issues, taking ownership, and delivering an outstanding customer experience. Whether you’re an established 2nd Line Engineer ready to step up, or an experienced 3rd Line Engineer looking to lead on critical escalations and service improvement, this business offers genuine progression, training, and exposure to a broad technical estate.
The Role
You’ll support a diverse customer base, troubleshooting and resolving escalated technical issues across cloud, infrastructure, networking, and end-user environments.
* Act as a key escalation point for support, resolving technical issues and building technical breadth
* Take ownership of complex incidents, perform root cause analysis and drive service improvement
Key Responsibilities
* Troubleshoot and resolve escalated technical incidents
* Perform fault diagnosis and root cause analysis
* Manage tickets within SLA, maintaining clear documentation
* Work with customers, vendors, and third parties to resolution
* Support knowledge sharing, process improvement, and automation initiatives
Technical Environment
You’ll work across technologies including:
* Microsoft 365
* Windows Server
* Networking – DNS, DHCP, VLANs, VPNs, firewalls, switching
* Backup and DR
* Scripting and automation
What’s On Offer
* Clear progression and training support
* Pension, benefits, and team socials
* Exposure to varied technologies and customers
* A collaborative, ambitious, and genuinely supportive culture
Whether you’re a strong 2nd Line Engineer ready for the next step or an established 3rd Line Engineer looking for greater technical ownership, this is an excellent opportunity to join a business that genuinely invests in its people. I look forward to hearing from you.
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