Job Summary
Your Workspace Ltd are a leading manufacturer and supplier of "smart storage" and office furniture. This growing company has expanded over recent years and has established substantial contracts with multiple major banking, financial and retail clients. As part of the company's continued growth plan, the business is now expanding our Contracts & Projects team and require additional Contracts & Projects coordinators to help it achieve its future ambitions.
This role would be ideal for individuals who are looking to work within our expanding contracts team and would suit someone who is able to work on their own initiative, as well as within our busy team.
The role involves processing customer orders and being the direct liaison between our clients, our external sales, and manufacturing teams, ensuring that all elements of each project are delivered satisfactorily.
Customer Relationship Management
Consulting with customers and account managers to ensure all complexities of each contract are fully understood and communicated to the administration & manufacturing team.
Conduct / participate in pre-start meetings as and when required.
Consult with account managers to ensure deadlines are achieved, escalating as appropriate, to ensure customer expectations are fulfilled.
Maintain high levels of customer satisfaction through promptly and effectively responding to requests, queries or complaints and monitoring progress.
Monitor and review site progress and customer satisfaction through to sign off.
Coordinate completion of remedial works.
Administration
Sales order processing; data inputting; invoicing; general administration
Setting up of new projects, raising works orders & picking lists
Ensure specific customer requests are visible, understood and communicated to all teams.
Liaison between factories ensuring deliveries are logged and booked for all orders.
Coordinating with drawing dept and factory, amending orders to suit changes.
Other Responsibilities And Duties
Organise / attend full site surveys.
Pre contract planning.
Produce RAMS and O&M manuals.
Ensuring the health and safety requirements for each client are fulfilled.
Knowledge of CSCS and management of site staff, operatives, and sub-contractors.
Work Experience & Key Skills Required
Experience of working in a similar role will be a major advantage.
Experience of delivering high quality customer service and dealing with customer service issues in a contract and project environment.
Proven experience of analysing and diagnosing problems and implementing effective solutions.
Can forge key relationships with internal and external customers.
Previous experience of working within construction / interiors / furniture industry.
Computer literate with experience of using project management tools.
Experience in AutoCAD would be beneficial.
The ability to read, understand and translate technical drawings for installation purposes.
Experience of working to deadlines and prioritizing workloads for self and others.
CSCS desirable
The role will be office based, however full UK clean driving license essential.
Job Type: Full-time
Pay: £26,000.00-£32,000.00 per year
Benefits:
* Free parking
* On-site parking
Experience:
* Project management: 1 year (preferred)
Work Location: In person