Product Support Specialist – Oslo, Norway - Heavy Plant & Earthmoving Machinery
LiuGong, a Global Manufacturer specialising in Heavy Plant machinery, are looking for a passionate and experienced Product Support Specialist to build and maintain relationships throughout the region.
Role: Product Support Specialist
Area: Oslo, Norway with travel throughout Scandinavia
Salary: 815,000 NOK + bonus + benefits
The requirements of the Product Support Specialist will be:
* Conduct field visits to support dealers during service peaks, new product launches, and escalated customer issues.
* Provide technical support for dealers both remotely (phone/email) and on-site.
* Oversee diagnostics, repairs, and warranty claim processes to ensure OEM compliance.
* Manage warranty claims end-to-end, including review, approval, and cost recovery.
* Perform root-cause analysis on recurring issues to reduce failure rates and improve product reliability.
* Build strong dealer relationships, ensuring compliance with OEM standards and supporting business growth.
The ideal candidate for Product Support Specialist will have:
* Experience within the Construction Machinery sector (excavators, wheel loaders, skid steers).
* Strong knowledge of vehicle/machinery systems, diagnostics, and repair processes.
* Fluency in Norwegian and English (written and spoken) required.
* Ability to use service data and KPIs to drive improvements.
* Strong organisational skills to manage multiple priorities and field activities.
* Willingness to travel extensively across Scandinavia, including overnight stays.
LiuGong is an equal opportunities employer.
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