Work Flexibility: Field-based
Field Service Engineer - Permanent contract
South Wales (Cardiff, Newport)
Who we want
* Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
* Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
* Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
What you will do
To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. Deliver technical assistance and documentation to internal and external customers.
Service Responsibility 60%
Repair and check electronic / mechanical Stryker products
Do annual check and calibration according to MDR on customer site
Fulfill Service contracts with planned maintenances
Installation of Stryker systems on customer site (e.g. Integrated OR)
Software & Hardware Upgrades
Delivery of technical Training to internal & external
Reporting 25%
Efficient and thorough documentation of service activities for internal and external reference
Scheduling of Customer visits in cooperation with Customer service
Ensure tracebility of all field based Stryker products through reporting tools
Attend team meetings, deliver presentations to encourage team development
Sales Support 10%
Give technical support to Product Managers and sales staff
Give technical support to Customers and Sales Department
Give IT support on certain instruments
Escalade opportunities and issues appropriate
Head office support 5%
Ensure excellent follow-up on all customer initiated issues
Ensure service provided is invoiced if not under warranty
work will take place in a varied range of scenarios including the workshop, hospitals, and theatres
Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
Responding to Service Complaints as defined
Turn around time for repairs
Profitability of the field service business
Individual objectives as defined annual
What you need
Degree in engineering medical electronics and camera technology or equivalent, at least one of the following :
Electrical / Electronic / Telecommunications / Mechanical / Software
Medical Physics
Technology Subjects
Fluency in both spoken and written (technical and medical) English
Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG / Pro, PS3, Outlook)
Good skills in local language
Minimum 3 years experience in medical electronics, combined with good mechanical skills
Minimum 2 years experience in the hospital environment and health care work
IT experience on administrative and technical level
Service minded
Quality confident
Persistent
Good perception
Polite
Accurate
Positive
Loyal
Travel Percentage : 90%
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