A vital operational role supporting the E-commerce & Trading Manager in keeping the SALONIWORLD website running beautifully and efficiently. This role will support the day-to‑day running of the e-commerce operations, including collection uploads, order and returns processing, website quality checks, and providing logistics support across the business.
This is an excellent entry point into fashion e-commerce for someone who is highly organised, detail‑oriented, proactive, and eager to learn within a fast‑paced luxury fashion environment.
COLLECTION UPLOADS & WEBSITE
* Upload new collection products to Shopify, including images, descriptions, filters, and pricing.
* Prepare and organise product description data sheets for E-commerce Manager review and sign‑off.
* Perform website QA checks after uploads, including PDPs, navigation, filters, collections, and product accuracy.
* Support Atelier website updates ahead of wholesale market.
* Support the E-commerce Manager on all aspects of collection launches as required.
ORDER & RETURNS PROCESSING
* Process daily orders on Shopify and support pre‑order management once stock arrives.
* Process customer returns on set days (Monday, Wednesday, Friday).
* Log and track faulty items end to end.
* Maintain accurate operational records and ensure routine tasks are completed consistently and within deadlines.
LOGISTICS SUPPORT
* Liaise with DHL and couriers for dispatch and delivery queries.
* Coordinate with the warehouse regarding stock issues, shipping discrepancies, and urgent orders.
* Monitor and flag inventory discrepancies promptly to the E-commerce Manager.
* Support with any ad hoc operational tasks as directed.
SAMPLE & SHOOT SUPPORT
* Pack, track, and ship samples to external partners.
* Check and record samples in and out after shoots.
* Coordinate garment care and post shoot dry cleaning, maintaining accurate records and costs.
* Provide ad hoc support to the Customer Experience team on sample movement when needed.
What We Are Looking For
* Strong attention to detail — accuracy in data entry and product information is essential.
* Organised, reliable, and proactive approach to managing routine operational tasks.
* Ability to work consistently and accurately within deadlines.
* Positive, collaborative attitude and willingness to support wider team priorities.
* Good communication skills and a professional manner.
* Previous experience in e-commerce, retail, operations, or administrative support is helpful but not essential.
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