Job Description First Line Analyst L3 Join a leading independent technology and services provider as a FLA L3 Job Overview: An opportunity has arisen for a First Line Analyst to join a service desk team for one of our prestigious customers. Rate£17.87/Hr through UMB£13.77/Hr through basic PAYE£15.63/Hr through Premium PAYE Contract 3 Months contract LocationHatfield AL10 9TW Security Required: SC Clearance Key Responsibilities The role will focus on providing a top-class service as a first point of contact for anyone with IT-related issues. The primary duties will include receiving and accurately logging incidents, then providing resolution wherever possible or passing them to the most appropriate technical team for resolution within agreed SLAs. Although this is a First Line Analyst role, there will be 2nd line aspects required. Key Requirements Based on the customer site in Stevenage you will be working in a small team working out-of-hours shifts, which is a mix of days and nights. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team has a wide range of experience with ages; we welcome applications from people beginning their IT career and also more experienced service desk professionals. Additional InformationInterview Process: Upon profile shortlist interview will be conducted F2F How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4756256