Role Overview
The Internal Communications Manager is responsible for driving the engagement of our teams across the business, providing clarity, direction, and motivation for key business activities. They are a communications specialist, providing support to other areas of the business to ensure communication aligns with the brand’s wider strategies. The Internal Communications Manager will oversee communications across a variety of channels, acting as a brand ambassador for Superdrug’s vision, mission and values.
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
How a day looks like
* Management of Internal Communications platform Pulse, Life at Superdrug social channels and LinkedIn
* Liaising across different departments and elements of the business, creating a variety of communications and content creation
* Working with stakeholders including, but not exclusive to, the Exec team, Commercial, Healthcare, People, IT and Distribution centre and store teams to ensure their communications are delivered in an engaging way across relevant channels
* Working from different locations, including head office, distribution centre or out in stores – depending on the project
* Managing the Internal Communications budget
* Supporting the DEI and ESG strategies with communications plans throughout the year. This includes working with external charity partners to execute their engagement plans across the business
* Ideation, creation and execution of internal events, for example with suppliers
* Sharing reporting and analysis of the engagement of the business and consulting departments on where there are opportunities for them to evolve their approach
* Listening to the customer and implementing new ideas and ways of working which are designed to improve service considering both Online and Offline
* Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer‑first culture to build customer love in every touchpoint of our online and offline platform
What you’ll need
* You will understand the core principles of internal comms and working to deliver a strategy, how to measure success and review progress, working within a budget
* You will have working knowledge of managing internal communications platforms or similar
* Your leadership experience will have equipped you to manage others, provide feedback and development to your direct reports
* You’ll be confident in managing up and down through the business, adapting quickly to the needs of our team and customers
* Uses data and insights to challenge the status quo to keep us ahead of the competition
* Tech & AI role modelling behaviours to encourage confidence with AI. Actively developing your ability to use AI effectively and think critically about outputs
* Tech & AI strengthen human touch – balancing AI efficiency with human coaching, empathy and team cohesion
Ideal candidates are
* You enjoy managing multiple projects, working with a variety of teams
* Have confidence in creating and executing multi‑layered communications strategies
* You have excellent creative and editorial ability that can translate on paper, screen and face to face communications
* You understand how to engage with stakeholders at all levels across the business
* You have developed the ability to create content and copy to reflect appropriate tone of voice, sentiment and clarity
* You get satisfaction through developing, delivering and reviewing campaigns
* You enjoy networking, developing relationships and keeping up to date with industry best practice
* Establish strong relationships at all levels
* Can manage tough/complex messages with all stakeholders
* Role model collaboration to the team to exceed goals
* Positive attitude towards feedback, use this to generate initiatives to meet/exceed expectations, and shares feedback in a meaningful way
Benefits
* 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
* 2 staff discount codes for yourself and a family member or friend
* 30% discount on Superdrug Own Brand Products both in store and online
* Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
* Company pension matching and bonus
* We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it
* Unrivalled Learning and Development programmes
* Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
Contact
Hours: 37.5 | 9.00am – 5.30pm – Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our modern office close to East Croydon Station.
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