We are looking for an Outpatient Front of House Receptionist to support the Outpatients department. The successful candidate will be expected to provide a courteous reception service to patients and clinicians, work closely with nursing and medical staff, manage the booking of designated follow up appointments and work effectively as part of the out-patient team.
The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular, you should have proven experience of working in with the public in an administrative position. You will be expected to give excellent customer care in a busy and high pressured working environment, working across multiple out-patient clinic locations. You should also have excellent communication and interpersonal skills and a high attention to detail and accuracy.
If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatient clinics.
To work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
The post-holder will work as part of the Outpatients team, ensuring and efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients when manning the reception clinic(s).
To manage the booking of designated follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For detailed job description and person specification, please refer to the documents attached to this vacancy.