Position
Ward Administrator – Band 3 at St Martins Hospital (Bath &NorthEast Somerset, Swindon and Wiltshire Community Hospitals). Full‑time, 37.5 hours per week.
Key Responsibilities
* Manage a wide range of clerical and administrative tasks to support day‑to‑day ward operations.
* Support care coordination, ensuring a smooth patient journey from admission to discharge.
* Maintain accurate and up‑to‑date patient records throughout the pathway.
* Handle sensitive and confidential information with the highest level of professionalism.
* Deliver clear and effective communication with patients, colleagues, and external stakeholders.
* Work proactively as part of a multidisciplinary team in a fast‑paced environment.
* Build strong working relationships through confidence, empathy, and a respectful approach.
* Manage complex or sensitive situations with discretion and professionalism.
Benefits
* Salary: £25,500 – £27,098 FTE.
* Group pension.
* Free tea, coffee, and milk at your base location.
* Membership of My Reward Hub – access to discounts, cashback and voucher offers.
* Access to wages as earned to help cover emergencies.
* Online and face‑to‑face support for mental and physical wellbeing, post‑trauma support, legal, debt and life‑management, career coaching and counselling.
* Access to e‑learning, bespoke career pathways and continuing professional development through The Learning Enterprise.
* An open, just culture encouraging idea implementation.
Essential Qualifications
* Previous administration experience, ideally within a busy or customer‑facing environment.
* Experience using IT systems with confidence and accuracy.
* Strong computer literacy, including Microsoft Office (Outlook, Word, Excel).
* Excellent keyboard and data‑entry skills with a high level of accuracy.
* Effective communication and interpersonal skills, able to engage verbally and in writing.
* Ability to handle information with discretion, sensitivity and strict confidentiality.
* Strong organisational and planning skills, prioritising workload and meeting deadlines in a fast‑paced environment.
* Proven ability to work effectively as part of a team.
Desirable Qualifications
* NVQ Level 2 in Administration and/or Customer Services.
* Previous experience within health or social care settings.
* Basic understanding of medical terminology.
* Familiarity with clinical systems or healthcare databases.
Employment Information
We are a Disability Confident & Committed company, committed to equal opportunities and welcoming applications from a diverse range of people.
Safeguarding and protecting children, young people and vulnerable adults is of utmost importance. We have policies, procedures and safer recruitment processes in place.
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