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Overview
As a Liability Claims Negotiator for Pen Underwriting, you will manage an allocated portfolio of Employers Liability, Public Liability, Property Owners Liability, and Products Liability claims. You will handle claims from first notification through to settlement, ensuring compliance with regulatory and company standards.
How you'll make an impact
* Manage a caseload of Liability claims, typically up to £100,000 in value, with potential for higher value claims, from FNOL to final settlement.
* Achieve economical settlements promptly by proactively managing claims in line with the Pen Telephone Ethos.
* Investigate, assess, and negotiate claims, ensuring accurate liability decisions and reserving strategies.
* Maintain data integrity and accuracy on each claim within your portfolio.
* Ensure a customer-centric approach in handling claims.
* Prepare and maintain detailed file notes, referral documents, and case strategies for internal review and audit.
* Identify potential fraud indicators and escalate concerns appropriately.
* Contribute to team performance by meeting SLAs, including response times and telephony standards.
* Support continuous improvement by identifying operational inefficiencies and suggesting enhancements.
* Identify and pursue all avenues of recovery.
* Appoint panel service providers where necessary and monitor their performance.
* Keep senior staff informed on large losses and claims trends.
* Participate in audit functions as required.
About You
* Strong knowledge of EL/PL claims processes, legal liability principles, and relevant legislation.
* Good interpersonal skills and time management abilities.
* Technical Knowledge: CII/ACII (or progress towards) or other relevant qualification (law degree, CILEX or equivalent).
* Understanding of relevant law relating to Liability classes, insurance principles, Civil Procedure Rules, and valuation of bodily injury heads of damage.
* Skills in reserving, underwriting philosophies, and policy coverage/wordings.
* Management Skills: Ability to manage a busy caseload while maintaining attention to detail and service quality. Monitoring and control of service providers. Effective delegation and time management.
* Interpersonal Skills: Strong questioning/listening, negotiation, and settlement skills. Excellent written and verbal communication. Relationship building and fact-finding abilities.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. These include:
* Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
* Defined contribution pension scheme, which Gallagher will also contribute to
* Life insurance, which will pay 4x your basic annual salary, with options to top-up to 10x
* Income protection, covering up to 50% of your annual income, with options to top up
* Health cash plan or Private medical insurance
* Other benefits: three fully paid volunteering days per year, Employee Stock Purchase plan, Share incentive plan, Critical illness cover, Discounted gym membership, Season ticket loan, Access to a discounted voucher portal, Emergency family care, and more.
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