We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English.
Main Purpose of Customer Service Advisor role:
* Responding to English and German emails, answering English and German calls
* Dealing with customer queries on our system and translating replies from English to German and German to English
* Deliver customer service/excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German
* Communicating directly with customers on the phone, by email, social media and live web chat
You should have:
* A natural ability to communicate and empathise
* A confident and professional manner
* A real willingness to help a customer with their challenge
* The desire to have fun at work!
Salary
£27,768 per annum
Location
Hybrid for Ringwood, Hampshire office
Hours
40 paid hours per week.
Shifts
Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.
Benefits
* IIP Accredited Employer
* great working culture of fun and sociable team environment
* Pension Scheme with Standard Life
* Eye test vouchers and discounts
* Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
* Involvement with local charities and fundraising days
* Campaign specific benefits including discounts, incentives and prizes
* Apprenticeships qualifications and career flight path schemes
* Recognition and reward schemes with Love to Shop Voucher rewards
#J-18808-Ljbffr