Overview
Location: Runcton, Chichester, West Sussex. Shift pattern: Monday to Friday. Hours: 40. Contract type: Fixed Term Contract – Maternity cover.
As our next Customer Technical Manager/Technical Food Technologist, you’ll be the go-to expert for all things technical with our retail customers, including Tesco, Sainsbury’s, Waitrose and M&S.
You’ll work closely with cross-functional teams to ensure every product we deliver meets the highest standards of safety, compliance, and quality. From handling customer technical platforms and managing quality challenges, to leading root cause analysis and supporting NPD—you’ll play a vital role in keeping everything running smoothly, right first time.
Whether your background is in food science, agriculture or technical delivery, you’ll be passionate about driving high standards and making things better—every day.
Responsibilities
* Be the go-to expert for all things technical with our retail customers, including Tesco, Sainsbury’s, Waitrose and M&S.
* Work closely with cross-functional teams to make sure every product we deliver meets the highest standards of safety, compliance, and quality.
* From handling customer technical platforms and managing quality challenges, to leading root cause analysis and supporting NPD—you’ll play a vital role in keeping everything running smoothly, right first time.
Qualifications
* Knows food safety systems and retailer codes of practice inside out
* HACCP/VACCP qualifications (ideally Level 3/4 Food Hygiene too)
* Communicates clearly and confidently—whether it’s written, verbal, or presenting
* Enjoys collaborating across teams and thrives under pressure
* Cares about doing the right thing and takes pride in quality
Application and contact
Come grow with us. Contact Emily Jones (emily.jones@vitacress.com) if you have any question or just hit apply and she will reach out to you.
About Vitacress Herbs
Vitacress Herbs, based just outside historic Chichester, West Sussex, is a primary supplier of herb and horticulture products in the UK. We take pride in high standards and empowering our people. Join us and become a trusted partner in our business.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Management and Manufacturing
Industries
* Food and Beverage Manufacturing
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