Job Title: Travel Claims Handler
Location: Bristol (Hybrid or Remote, with occasional travel to HQ)
Salary: 30,000 - 35,000 per annum
About the Role
We are seeking a proactive and detail-oriented Travel Claims Handler to join our client's growing team. In this role, you will manage and assess travel insurance claims from initial notification through to settlement, ensuring fair and timely outcomes for customers.
Key Responsibilities
Handle a caseload of travel insurance claims in line with company policies and regulatory requirements.
Liaise with customers, third-party suppliers, and internal departments to gather information and assess claims.
Make fair and prompt decisions on claims, ensuring excellent customer service throughout the process.
Maintain accurate records and documentation for each case.
Identify potential fraudulent claims and follow the appropriate procedures.
About You
Previous experience in travel insurance, claims handling, or a similar customer service role.
Strong communication and interpersonal skills.
Ability to work independently, with excellent attention to detail.
Sound decision-making skills with a customer-first mindset.
Good IT skills, including familiarity with claims management systems.
Benefits
Salary between 30,000 - 35,000 depending on experience.
Hybrid or remote working arrangements, with occasional visits to the Bristol HQ.
Opportunities for professional development and career progression.
Supportive and collaborative work environment.
If you're an organised and customer-focused professional looking for your next step in the travel insurance sector, we'd love to hear from you.
Contact: Kas Morgan - CPS Group
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